Agency Groups Overview

What Are Agency Groups?

Agency Groups provide shared workspaces for fire departments, emergency agencies, and other organizations. They enable team coordination, shared incident tracking, and collaborative dispatch views.

Requires: Pro tier or higher, plus the Agency Group Add-on ($4.99/month).

Key Capabilities

• Shared incident workspace — Team members see the same incidents and can coordinate response.
• Dispatch views — Administrators and dispatchers get dedicated dispatch management tools.
• Member management — Add and manage team members with role-based access.
• Status tracking — Members can set their status (attached, enroute, on scene, cleared) for active incidents.
• Team messaging — Unread message counts and recent message previews on the dashboard.
• Location sharing — Member locations visible on the CAD map (when shared, updated within the last 5 minutes).
• Public profile — Each group can have a public profile page at /group/{slug} with contact info and description.

Accessing Agency Features

Navigate to /agency or use the Agency Groups link in the group access menu. If you belong to multiple groups, use the group switcher to select which one to view.

Agency Dashboard

The agency dashboard shows:

• Total members and your active attachments.
• Unread message count and your role.
• Your active incidents with status tracking.
• Recent messages from your group.