How to Take Screenshots for Bug Reports

Found a bug or something that doesn't look right? A good screenshot helps us fix problems faster. Here's how to capture one on any device and send it to our team.

Taking a Screenshot

Windows

Snipping Tool / Snip & Sketch — Press Win + Shift + S . Your screen dims and you can drag to select an area. The screenshot copies to your clipboard and a notification appears to annotate or save it.
Full screen — Press PrtScn (Print Screen) to copy the entire screen, then paste into an email or image editor with Ctrl + V .
Active window only — Press Alt + PrtScn to capture just the current window.

Mac

Selected area — Press Cmd + Shift + 4 , then drag to select. The file saves to your Desktop.
Full screen — Press Cmd + Shift + 3 . Saves to Desktop.
Single window — Press Cmd + Shift + 4 , then press Space and click the window you want to capture.

iPhone / iPad

Face ID devices — Press the Side button + Volume Up simultaneously.
Home button devices — Press the Home button + Side button simultaneously.
The screenshot appears as a thumbnail in the bottom-left corner. Tap to annotate, or swipe away to save to Photos.

Android

Press Power + Volume Down simultaneously.
On some devices, swipe down on the notification shade and tap the Screenshot quick tile.
The image saves to your Gallery or Photos app.

Chromebook

Full screen — Press Ctrl + Show Windows (the rectangle key with lines).
Selected area — Press Ctrl + Shift + Show Windows , then drag to select.

What to Include in Your Screenshot

A helpful screenshot shows the problem clearly. Before capturing, make sure the following are visible:

The issue itself — the error message, broken layout, missing data, or unexpected behavior.
The page URL — include the browser address bar if possible so we know exactly which page you're on.
Timestamps — if the bug involves incidents or data, include any visible times or dates.

If the issue involves multiple steps, take a screenshot of each step or record a short screen recording.

Privacy tip: Before sending, double-check that your screenshot doesn't include sensitive personal information you don't want to share (other browser tabs, personal emails, etc.).

Submitting Your Bug Report

Option 1: Email

Open your email client and start a new message to help@alertlac911.com.
Subject line — Briefly describe the issue, e.g. "Map layers not loading on /map".
Body — Include:
- What you were doing when the issue occurred.
- What you expected to happen vs. what actually happened.
- Your browser and device (e.g. Chrome on Windows 11, Safari on iPhone 15).
- How often it happens — every time, sometimes, or just once.
Attach your screenshot(s) — Drag the image into the email or use the attachment button.
Send the email. You'll receive a confirmation and our team will follow up.

Click the help icon (usually in the bottom-right corner of the page) to open the support chat.
Select Send a message or Ask a question.
Describe the issue in the message field.
Use the attachment button (paperclip or image icon) in the chat to upload your screenshot.
Submit the message. Our team will receive it as a support conversation and respond.

Tips for a Great Bug Report

Be specific — "The map doesn't load when I click the Incidents layer on the /map page" is better than "map broken."
Include steps to reproduce — Tell us exactly what you did leading up to the bug.
Note your browser — Different browsers can behave differently. Include the name and version (e.g. Chrome 124, Firefox 126, Safari 17).
Multiple screenshots are welcome — If the issue spans several screens or steps, attach them all.

What Happens Next

Once we receive your report:

Our team reviews the screenshot and details.
We may follow up with questions if we need more information.
You'll be notified when the issue is resolved or a fix is deployed.

Detailed bug reports with screenshots help us resolve issues much faster — thank you for taking the time!