Privacy Policy

This Privacy Policy describes how Alert LAC 911 (“we,” “us,” or “our”) collects, uses, and shares information when you use our websites, applications, and related services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

This is a general template for informational purposes only and does not constitute legal advice. You should have qualified counsel review and adapt it for your organization.

1. Information we collect

1.1 Information you provide

Account data: such as name, email address, and profile details when you register or update your account.
Communications: messages you send to us (for example, support emails or in-app messages).
Billing data: payment-related information is typically processed by our payment processor; we do not store full payment card numbers on our servers.

1.2 Information collected automatically

Device and usage data: such as browser type, operating system, approximate location derived from IP address, pages viewed, and timestamps.
Cookies and similar technologies: we and our vendors may use cookies, local storage, and similar technologies for authentication, preferences, security, and analytics.

1.3 Information from third parties

We may receive information from authentication providers, payment processors, analytics providers, and other service providers that help us operate the Services.

2. How we use information

We use information to:

Provide, maintain, and improve the Services;
Create and manage your account and authenticate you;
Process subscriptions and payments;
Send service-related notices, security alerts, and support responses;
Monitor usage, diagnose technical issues, and help prevent fraud or abuse;
Comply with law and enforce our terms; and
With your consent where required, send marketing communications (you may opt out as described in those messages).

3. How we share information

We may share information with:

Service providers who perform services on our behalf (for example, hosting, authentication, database, billing, email delivery, customer support tools, and mapping or data APIs). These providers are contractually obligated to use information only as directed.
Legal and safety when we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of us, our users, or others.
Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality obligations.

We do not sell your personal information as a traditional “sale” of data. Where required by law, we honor opt-out rights for certain sharing that may be treated as a “sale” or “sharing” for targeted advertising.

4. Data retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.

5. Security

We implement reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

6. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the information below. We may need to verify your identity before responding.

7. Children

The Services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

8. International users

If you access the Services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate, which may have different data protection laws than your country.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. If changes are material, we will provide additional notice as required by law. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

10. Contact us

For privacy-related questions or requests, contact us through the contact options listed on our website (for example, the Contact page) or at the support email shown there.

Effective date: April 4, 2026